Customer Support Associate

July 5

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Lillio (formerly HiMama)

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Child care app for superstar centers. We're hiring! Check out our open roles at https://www.himama.com/careers

Education • Early Ed • Child Care • ECE • Daycare

51 - 200

Description

• Supporting customers with troubleshooting technical support issues via chat, email and phone • Identifying trends in customer issues and requests, as well as reporting bugs to the Engineering team • Working with the Product team to ensure decisions are in best interest of users • Finding ways to improve processes and reduce customer pain points • Recommending and implementing improvements to process to improve efficiency and customer outcomes • Supporting other Lillio teams in managing customer accounts • Ensuring the customer has an amazing Lillio experience!

Requirements

• Post-secondary education (or equivalent work experience) • Minimum of 2 years of work experience in a customer-facing role • Tech-savvy with ability to navigate apps and software • Exceptional verbal and written communication skills • Ability to build relationships and connect with people quickly • Compassionate and patient demeanor with confidence and assertion to get things done • Active listening and problem-solving skills • Not afraid to pick up the phone and speak to people • Organized and able to manage a large volume of tasks independently • Ability to de-escalate and manage difficult situations and conversations • Ability to maintain high customer satisfaction through efficient task switching • Propensity to always want to learn and improve processes • Passionate about a career that is more than a "job" • Ambition to work hard in order to make an impact in the world

Benefits

• Compensation range starts at $50,000 CAD per year • Eligible to participate in the Employee Stock Option Plan