Senior Design Operations

September 7

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Lightspeed (Formerly SEOshop)

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SEOshop is now part of the Lightspeed family$1. !$1

Webshop platform • E-commerce • hosting • customer support • apps

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Description

•Ensure teams are set up for success and have everything they need to work effectively including: tools, skill-training, and process documentation. •Working to build and maintain programs related to Design and Research Operations (example: analyze design and research reporting based on Jira metrics and identify opportunities for improvements, enhancing research recruitment mechanisms, democratizing research, driving insights repositories) •Can influence design and product to follow best processes and identifies problems (sprints, VQA) within the design and research process, suggests improvements, implements and rolls out solutions to team •Works efficiently and collaboratively to keep team members communicating and producing in a timely manner, minimizing feedback loop cycles •Manages sprint ceremony calendar, guests, and agenda, including planning and refinement meetings and standups •Evaluating, implementing, and optimizing design and research tools to enhance the team's productivity and collaboration •Create playbooks and documentation that help scale alignment and best practices •Keeping a finger on the culture pulse and actively participating in shaping it; focusing on morale, and unspoken feedback.

Requirements

•At least 5 years of industry experience on a Design team influencing culture in large matrix organizations •A strong, full understanding of design, product and engineering teams work together in the agile process. •Applied experience with cross-platform design methods & programs (ie: opportunity discovery, journey mapping) with a goal to up-level design at scale. •Analytical mindset interpreting data and informing decisions through insights •Organized and self-motivated with the ability to work independently and make decisions in the absence of detailed instructions. Should demonstrate a commitment to quality and attention to detail. •Strong work ethic and interpersonal and communication skills, with the ability to build and maintain strong relationships •Expertise in delivery software (Figma) and collaboration software (Jira, Monday, Miro, Figjam) and understanding of systems software (Storybook).

Benefits

•Lightspeed RSU program (we are all owners) •Unlimited paid time off policy •Flexible working policy •Health insurance •Health and wellness benefits •Possibility for transit fees to be covered •Paid leave assistance for new parents •Access to LinkedIn learning •Volunteer day