Sales Development Representative - Retail

April 24

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Lightspeed (Formerly SEOshop)

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SEOshop is now part of the Lightspeed family$1. !$1

Webshop platform • E-commerce • hosting • customer support • apps

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Description

• Drive new business growth through qualifying warm inbound leads from marketing generated sources (webinars, trials, quote/demo requests) primarily through telephone and email communication; • Nurture all inbound leads through to qualification for Lightspeed’s inside sales team; • Create a great first impression to our prospects and customers by providing them with a world class experience; • Identify customer needs to determine if Lightspeed solutions would be a good fit; • Manage multiple lead sources, including incoming calls, emails, chats and referrals at a given time; • Manage existing customer database using Salesforce, to ensure all communications are logged and identified; • Work with the Sales Development Manager to develop new strategies to grow sales pipeline, and consistently meet monthly, quarterly and annual goals; • Handle other duties and responsibilities as defined by management.

Requirements

• 2+ years of sales or customer facing experience • Experience in technology (software, mobile or other) – major plus • Experience in hospitality an asset • English proficiency needed, bilingualism in French a plus • Excellent customer service and telephone skills, including strong listening, verbal and written communication • Autonomous, outgoing, a self-starter • Tech savvy, but able to understand people who are not • Being awesome and entrepreneurial.

Benefits

• Ability to do your job in a truly flexible environment • Genuine career opportunities in a company that’s creating new jobs everyday • Work in a team big enough for growth but lean enough to make a real impact • Lightspeed share scheme (we are all owners); • Competitive benefits, flexible paid time off policy and more!