Senior Solutions Consultant (Professional Services)

September 10

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Hootsuite

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Too many brands suck at social. Yours doesn’t have to.

Social Media Management System • Twitter • Facebook • LinkedIn • Social Media ROI

1001 - 5000

💰 $50M Debt Financing on 2018-03

Description

• Manage implementation and other client workflows while also configuring complex platform environments according to requirements. • Train new and existing client groups on the platform, covering navigation, best practices, use cases and advanced features/functionalities. • Engage with customer teams to understand their goals for using Talkwalker and how the platform will fit into their daily work. • Work with internal teams to manage relationships with clients and provide excellent customer service. • Efficiently deliver enablement training and workshops • Empower customer teams to use our product as independently and as efficiently as possible. • Troubleshoot technical issues reported by customers and provide solutions to solve. • Design value propositions for new products and use cases. • Define & Implement listening and analytics strategies within large enterprise accounts. • Act as a digital storyteller communicating the value of Talkwalker products based on company positioning and insights derived from the data during training. • Perform other duties as assigned.

Requirements

• A technical background with some practical experience in SaaS customer success, account management, or a strategic consulting organization, OR senior-level experience in SaaS customer success, account management, or a strategic consulting organization. • Master’s Degree in Applied Statistics, Data Analytics, Economics or Psychology or some other technical-related field OR a university degree in Applied Statistics, Data Analytics, Economics or Psychology would be preferred. • Advanced-level competency in compiling and analyzing data to provide customer insights is required. • Proficiency with Python/R/Tableau/Advanced Excel Functions (PowerQuery) is preferred. • You have prior knowledge of (or willingness to learn) marketing and advertising technology. • You have clear verbal and written communication skills. • Proactive team player who has fresh ideas when it comes to user adoption and churn mitigation. • Enjoys working closely with customers to ensure complete satisfaction. • A self-starter who takes the initiative to get things done. • Knowledge of industry tools a plus: Khoros, HootSuite, Mavenlink/Kantata, Google applications.