Director of Revenue Operations

August 10

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Gorgias

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Ecommerce • Customer Support • Online Store • Customer Experience • Help Desk

201 - 500

💰 $30M Series C on 2022-08

Description

• Develop and execute a comprehensive revenue operations strategy aligned with company goals, focusing on optimizing the customer journey and achieving revenue targets. • Establish and track key performance metrics and benchmarks to measure the effectiveness of GTM teams and identify areas for continuous improvement. • Create and execute a quarterly RevOps roadmap, addressing quantitative and qualitative challenges while communicating progress and outcomes to stakeholders. • Lead and mentor the RevOps team, including analysts and managers, fostering a culture of collaboration, innovation, and professional development. • Collaborate with cross-functional teams, including sales, marketing, partnerships, customer success, and finance, to ensure alignment and efficiency in achieving go-to-market objectives. • Uphold high data quality standards across the organization, ensuring data relevance, accuracy, and reliability to support strategic decision-making. • Drive the adoption and optimization of core GTM systems such as HubSpot, Gong, Vitally, and Salesforce, ensuring each team has the necessary tools for success. • Lead cross-functional projects and initiatives, facilitating collaboration and achieving shared objectives across teams. • Evaluate new product launches and initiatives, driving rapid iteration and improvement based on identified gaps and opportunities. • Foster a culture of excellence, collaboration, and continuous learning within the RevOps team and across the organization.

Requirements

• Extensive experience in Revenue Operations, Sales Operations, or related roles within a B2B environment, with 3+ years in a leadership capacity. • Experience in a B2B SaaS company and E-Commerce is strongly preferred. • Proven track record of success in optimizing revenue operations, driving revenue growth, and fostering a data-driven culture. • Strong proficiency in GTM systems such as HubSpot, Gong, Vitally, Salesforce, etc., with experience in implementing and optimizing these tools. • Excellent analytical skills with the ability to leverage data insights to inform decision-making and drive continuous improvement. • Demonstrated experience in leading cross-functional projects and initiatives, showcasing your ability to facilitate collaboration and achieve shared objectives. • Exceptional communication skills, both written and verbal, with the ability to articulate complex concepts and strategies clearly to a diverse range of stakeholders.

Benefits

• 5-week vacation (We follow each country's appropriate PTO Laws) • Paid sick leave • Paid parental leave (16 weeks) • MacBook Pro • Personal credit card to buy lunches (you’ll have your own Gorgias credit card) • We provide private health insurance and retirement pension • For a smooth onboarding, we invite you to the closest office to your location for one week (flights and accommodation are handled by Gorgias). • Get up to $900 CAD to set up your workstation at home (working from home should feel breezy) • Get up to $2600 CAD of learning material per year (includes books, courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching!) • Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!