Leader in compliant communications archiving, messaging, supervision, information governance, and eDiscovery.
Message Archiving • Compliance • Archive Linkedin • eDiscovery • IM
July 22
🏢 In-office - Vancouver
Leader in compliant communications archiving, messaging, supervision, information governance, and eDiscovery.
Message Archiving • Compliance • Archive Linkedin • eDiscovery • IM
• Administer corporate Active Directory and Microsoft Exchange environments, act as a SME for other internal and client facing AD & Exchange deployments • Develop, implement, and manage desktop management policies related to securing desktops, applying group policies, and deploying software • Update documentation, write new procedures, and detail Exchange and Active Directory configurations • Deliver timely and high quality incident resolution and post-incident analysis focusing on root cause, prevention, and knowledge transfer • Develop and implement strategies for providing proactive support resulting in fewer incidents, increased availability, or accelerated deployments • Respond in a timely manner to Support and Operations cases related to Exchange, AD or other Windows Server issues • Ensure all Windows systems operate with a high service availability • Ensure that the corporate services adhere to our Business Continuity and Disaster Recovery Programs
• Minimum 3-5 years of direct experience with Exchange and at least 5 years of overall experience in IT administration and advanced computer support • Technology infrastructure design, implementation and management including Microsoft Active Directory, DNS, DHCP, LDAP, MDT, and SCCM • Ability to monitor, test and analyze system activities to ensure maximum performance, efficiency, and availability • Ability to analyze system usage and plan for growth or increases in system capacity • Ability to identify and resolve problems affecting systems performance, efficiency, and availability in a timely manner • Ability to assess the need for any system reconfigurations (minor or significant) • Extensive knowledge of Microsoft Exchange including experience with mailbox server failover and cluster management • Extensive knowledge of Windows server, Active Directory, DNS, DHCP, DFS, DFS-R, File and Print Services, and GPO validation, management, and implementation • Knowledge of Microsoft Exchange PowerShell commands needed to manage Exchange features, roles, mailboxes, performance and troubleshooting • Comfortable with Microsoft Office applications including Microsoft Project and Visio with knowledge of Office Outlook features, configuration and troubleshooting • Experience with troubleshooting & resolving complex technical problems, writes reports and creates documentation processes and procedures • Demonstrated ability to work both collaboratively in a team environment as well as independently in an effective and organized manner in a complex and challenging environment • Comfortable working under pressure in a fast-paced environment • Excellent interpersonal and communication skills in both verbal and written English • Strong organization skill and initiatives • Resourcefulness in problem solving abilities • Knowledge of IP phone systems would be considered an asset • Microsoft MCSA, A+, or MTA certification would be considered an asset
• Corporate bonus • Extended health benefits • RRSP Matching • Commission structure for applicable Sales roles
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