Account Manager

June 25

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Jobber

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Award-winning job tracking and customer management software for home service businesses.

Cloud Based Business Management Software • Field Service Business Management • Mobile Solutions • SaaS • CRM

501 - 1000

Description

• Reporting to the Manager, Expansion, the Account Manager will play a significant role in continuing to develop the trust we have with small businesses in our journey to power the world of mobile services. • This role works with our customers to strengthen the connection they have with Jobber by providing them great customer service, while also looking for ways to grow our relationship with them. • Manage a funnel of our existing customers to identify opportunities for expansion through additional features and products. • Proactively connect with customers, providing recommendations on how to better utilize Jobber to drive their success, while driving revenue for Jobber. Primarily encouraging customers to upgrade their subscription, or to add our online payments software. • Consistently achieve results by hitting and overachieving your targets. • Communicate and collaborate with multiple departments to ensure feedback is communicated around initiatives, products and campaigns. • Track key information in Salesforce for follow-up and analytics.

Requirements

• Demonstrated experience in an outbound sales environment with commission and/or targets. You can speak to them, and can speak to how successful you were. • To be high energy. You will be required to sell in a dynamic environment with a fairly short sales cycle. You should be energized by high volume and the prospect of uncapped earning potential! • To be driven and tenacious. In sales, not every customer will say yes or be open to changing their business workflow. We need you to dust off your jeans and get right back in the saddle...quickly. • To find solutions. If something isn’t going right, you’ll take care of it. Not every conversation will be the same, and you’re quick at thinking on your feet. • To be coachable and adaptable. The sales team is always changing and evolving, so being flexible and good with change and ambiguity is important. • To enjoy technology. We’re working hard to empower the world with mobile technology and are looking for someone who wants to share their excitement. • To have a strong and confident communication style. You should have the ability to actively listen and consult with our customers and get a true understanding of who they are and what they need. This position involves a good deal of phone time, so these skills are imperative. • Previous experience with a Customer Relationship Management (CRM) system, preferably Salesforce.

Benefits

• A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, RRSP matching, and stock options. • A dedicated Coaching and Development function, including Development Coaches, to help build the career you want and hit the goals you set, while ensuring you’re reaching your fullest potential. • Support for all your breaks: from vacation to rest and recharge, your birthday off to celebrate, health days to support your physical and mental health, and parental leave top-ups to support your growing family. • A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet. • To work with a group of people who are humble, supportive, and give a sh*t about our customers.