Bilingual Customer Service Representative
July 31
🏡 Remote – Anywhere in Canada
Description
• You will respond to customer and merchant inquiries and identify ways to best meet their current and potential future needs. • Problem solve with speed & reliable in order to be there for our customers and merchants when they need help. • Accurately complete all necessary documentation for each customer interaction that complies with policies, practices and procedures: inputting data for call history, sending messages to appropriate third-party partners when required, and/or initiating the necessary customer fulfillment. • Participate in team huddles/committees (e.g., escalation queues, call campaigns, best practices, peer listening). • You will have the chance to continuously grow and learn by participating in cross training initiatives, mentoring opportunities, and staying up to date on our products.
Requirements
• You have at least 6 months of customer service experience. • Excellent oral and written communication skills. Bilingual - French oral communication skills is required. • You have a customer-first mindset and enjoy solving moderately complex procedures and situations when dealing with customers. • You possess the willingness and desire to learn from the best in the industry and apply your learnings to support your customers throughout the customer lifecycle. • You must be able to work full-time based on your assigned shift, including having the flexibility and willingness to work rotational shifts based on business needs and special circumstances. • Strong knowledge of PCs, and proficiency in MS Word, Excel, and Outlook are an asset. • Must be able to meet the minimum work-from-home requirements, including hi-speed internet in your home (min. 50 Mbps download & 10 Mbps upload speeds), must be hardwired to your home modem using the provided ethernet cable, and a quiet workspace. • You can work in a quiet, private place in your home where you can work without background noise or disruption. • Ability to hardwire (Ethernet) your company provided equipment directly to your home router.
Benefits
• Competitive base pay, RRSP, and bonus plan. • Comprehensive health, dental and vision benefits from the start date, including virtual healthcare. • Time away including vacation time and volunteer day. • Virtual and collaborative work environment – we provide the equipment! • GoodLife Fitness gym perks, EAP, and fun social events. • Referral program, and more!
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