Financial Operations Graduate

2 days ago

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Ebury

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We help companies of all sizes trade and grow globally with ease 🚀

Currency Exchange • International Payments • Risk Management • Unlocking Working Capital • Treasury Management

1001 - 5000

Description

• Instruction and initial verification of client payments, in accordance with internal processes and in line with internal SLAs • Completion of payment beneficiaries, in accordance with internal processes • Help clients to resolve questions or issues regarding their transactions and payments, on email, phone and chat, with empathy and enthusiasm • Take and act on instructions from clients interacting with Ebury offline, in accordance with internal processes • Take responsibility for assigned tasks and demonstrate end to end ownership • Creation and manual enrichment of transaction reporting files. • Reconciliation of client funds, FX settlements and internal cash movements sent and received across Ebury’s network of bank accounts. • Investigation of unallocated and/or non-received funds, and rejection or escalation as required • Funding client trades, where manual funding is required • Check and confirm status of payments in third party banking and payment platforms, including SWIFT GPI • Conduct basic updates on client information adhering to the relevant processes and procedures. • Communicate the status of tasks to colleagues, supervisors and managers, and escalate problems swiftly, as needed • Adhere to all internal policies, processes and procedures • Meeting quality standards and Adherence to SLAs • Offer where applicable and seek feedback, learn from mistakes

Requirements

• Practice good office etiquette through punctuality, attendance and behaviour • Proactive, with the ability to work within strict time-frames and under pressure • Diligent, with good attention to detail • Good communication skills, both written and verbal • Co-operative, and comfortable working in a team environment • Curious and eager to learn, and actively asks questions to confirm understanding of processes and procedures • Motivated, with a desire to make Ebury a success