Empowering Technology Services.
Web & Application Development • ITIS / ITSM • IT Staffing • Accounting and Finance staffing • Global Payroll
July 11
🏢 In-office - Vancouver
Empowering Technology Services.
Web & Application Development • ITIS / ITSM • IT Staffing • Accounting and Finance staffing • Global Payroll
• To support our continued momentum and our valued customers, Visier is currently seeking SaaS Implementation Consultants to join our growing Customer Experience team. Within this critical customer-facing role, you will work directly with external customers and internal stakeholders throughout the implementation process of our flagship enterprise solution. • Use your consulting skills to maintain B2B customer relationships, gather their requirements and set expectations accordingly • Translate implementation project information clearly and professionally to external customers • Collaborate with internal team members and key stakeholders, applying technical leadership and expertise to ensure customer needs are met • Leverage expertise in data-warehousing techniques, database management systems and analytic solutions throughout the implementation process • Craft solutions for our customer's business problems • In collaboration with Customer Success Managers, Solution Architects and Implementation Managers, proactively handle multiple projects simultaneously, whilst applying creative solutions and problem-solving to achieve results in a timely manner
• Tertiary or additional professional education in a technical discipline such as computer science, engineering, data science/engineering • Excellent demonstrable verbal and written communication skills • Minimum 3 years’ worth of experience in analytics which may include working with business intelligence, data visualisation tools e.g. Tableau, MS Power BI), building reports or dashboards • Experience in database management systems and data set integrations advantageous • Strong knowledge of data extraction, transformation, and loading (ETL) • You have been a lead consultant (ideally in SaaS implementations) with external clients and are confident in your ability to coach them through multiple solutions for the best possible outcomes • Strong analytical and problem-solving skills, ability to think about complex problems and come up with creative solutions • Demonstrated experience in managing multiple deliverables and stakeholders in parallel with competing levels of priority • You are comfortable learning and working autonomously making the most out of the resources at your disposal • Able to work remotely and be a collaborative team player that builds positive relationships with other team members • Ability to maintain accurate customer documentation and case management records
• 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service
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