Docebo
Docebo's multi-product learning suite helps enterprises around the world tackle any learning challenge.
E-learning • Elearning • Lms • Cloud E-Learning • LO
501 - 1000
Technical Support Analyst
August 27
🔄 Hybrid – Toronto
Docebo
Docebo's multi-product learning suite helps enterprises around the world tackle any learning challenge.
E-learning • Elearning • Lms • Cloud E-Learning • LO
501 - 1000
Description
• Addressing customer issues by taking inbound chats, working live with customers through our chat functionality, ticketing systems, video/screen sharing, and other means of communication. • Troubleshooting issues by asking clarifying questions and gathering information that lead to the root cause of the issue. • Taking appropriate action that leads to quickly resolving issues and advocating for the customer when escalations are required. • Following up with customers in a timely manner. • Researching a technical issue using your troubleshooting skills and/or escalating to another technical team member. • Having meaningful conversations with customers to manage their expectations on response and resolution times.
Requirements
• Having the ability to learn and communicate software-related and technical concepts to customers. • You love talking to people and being as helpful as possible. • Having previous technical support experience working within SaaS or fast paced support organizations. • Who fits our team well? • You have a “call the customer” mentality when resolving technical customer issues. • You enjoy the hustle and bustle of a fast-paced environment. • You are an “owner of your work” and continuously try to improve every day. • You are confident and love sharing successes with your team. • Experience with LMS is plus.
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