Knowledge & Content Specialist, Japanese-Bilingual

September 10

🏢 In-office - Vancouver

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Dialpad

On a mission to completely transform the way the world works together.

Communications • Telecom • Business Services • Telephony • Contact Center

1001 - 5000

💰 $170M Series F on 2021-12

Description

• Own Japanese client-facing documentation • Write, edit, and optimize articles • Analyze Japanese employee behavior • Manage content for Japanese Self-Service Chatbot • Train natural language processing model • Work in an agile environment • Collaborate with departments for accuracy

Requirements

• Fluent in English and Japanese • 2+ years of Customer Support • 2+ years of technical writing experience • Experience with SaaS collaboration • Demonstrated ability to communicate in a clear manner • Exceptional attention to detail and curiosity • Solutions-oriented mentality • Well-organized, collaborative, and deadline-oriented mindset • Proficiency with Jira and Confluence • Familiarity with HTML • Familiarity with SEO best practices

Benefits

• Great options for medical, dental, and vision plans • Monthly stipend for cell phone bill and home internet • Reimbursement for gym membership costs and various wellness events • Professional development reimbursement up to an annual limit

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