Automotive Collision Field Operations Manager

August 9

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CSN Collision Centres

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CSN is Canada's market leading collision repair network.

Collision Repair • Auto Body Repair • Vehicle Paint • Windshield and Glass Repair • Scratch and Dent Repair

11 - 50

Description

• Primary point of contact for CSN Licensees in the Eastern Ontario & Quebec Region • Understand store needs and work with the FOM-Team Lead, or other departments within CSN when necessary, to ensure that these needs are met. • Meet with each store on a quarterly basis to ensure that the store is getting the most out of the CSN System; specific meeting topics include: • Overall business growth and performance • Performance on insurance programs • Utilization of vendors, marketing programs, software, training, and other components of the CSN System • New and upcoming CSN initiatives • Review of outstanding issues and / or new issues, including non-urgent issues. • Identification of one or two strategic action items and expected timing • Lead virtual and in person regional meetings, to occur up to three times per year and assist with CSN annual conference. • Work with the FOM-Team Lead to identify strategies to help licensees get the most out of the CSN System. • Work with other teams at CSN to execute identified strategies, and / or suggest additions, changes to the CSN System. • Resolve store concerns, and high urgency issues originating from CSN corporate teams, providing clear direction in a timely manner. • Escalate complex case management issues to the FOM-Team Lead when necessary and assist the FTA with case management and file auditing when necessary. • Build and support licensee training • Develop content and record micro trainings • Report progress and activity to the FOM-Team Lead monthly, providing summaries on the following topics: • Cases and action items more than 30 days old • Challenges engaging with stores. • KPI performance vs. targets

Requirements

• Must be bilingual (French/English) • Minimum 5 years of management experience in the collision repair industry • Understanding of the GAA rules and application, within the province of Quebec • Post-secondary or Trade School education with a focus in business or field related to the collision repair industry seen as an asset. • Minimum 3 years’ estimating experience on both Canadian industry estimating systems (Audatex & Mitchell) • Minimum 3 years’ experience with OEM procedural lookup as it applies to estimating • Must always have a valid driver’s license.

Benefits

• Competitive salary and bonus program • Competitive benefits package • The ability to grow, develop and manage your career path.