Circle Medical - a UCSF Health Affiliate
A modern clinic with no membership fee, focused on providing quality, delightful primary care for the Bay Area.
Healthcare • Medical • Primary Care • Wellness
11 - 50
Customer Support Agent, Montreal / Agent de service à la clientèle
April 5
🏢 In-office - Montreal
Circle Medical - a UCSF Health Affiliate
A modern clinic with no membership fee, focused on providing quality, delightful primary care for the Bay Area.
Healthcare • Medical • Primary Care • Wellness
11 - 50
Description
• Serve as a primary touchpoint for patient communication across multiple channels: chat, email and phone • Advocate for patients and coordinate their care with external organizations such as insurance companies, pharmacies, and specialists • Think creatively to solve problems standing in the way of patient experience, care, or outcomes • Assist with billing and other insurance issues
Requirements
• At least 1-year experience working in customer service (retail, hospitality, call centre, etc) • English fluency; Excellent verbal and written skills, including grammar, spelling, and punctuation • Ability and eagerness to adapt to a fast-paced environment and learn quickly • A passion for excellent customer service and problem-solving • A minimum typing speed of 40 words per minute • Montreal based or within a reasonable commuting distance
Benefits
• FT salaried: Flexible vacation & generous sick leave after 90-days • Up to 2 bonus paid holidays in addition to local statutory holidays • $500 annual education and development reimbursement • Extended Health Benefit for eligible Employee and Dependents, enhancing local provincial coverage + life & disability • Wellness perks, including discounts for mental health programs and online wellness courses • Weekly in-office team lunches!
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