Technical Support Specialist
May 25
🏢 In-office - Toronto
Description
• Technical Support: Maintain a comprehensive understanding of all company products, channels, and policies/terms, and assist customers with their inquiries in a professional manner • Warehouse: Assist in the preparation of products for shipping, including testing, packaging, labeling, assembling, and palletizing, while ensuring accuracy and adherence to quality standards
Requirements
• 1-year minimum working in a customer experience role focused on technical support • A degree in any Technology, Engineering, Science, Mathematics (STEM) field or equivalent experience • Excellent MS Office knowledge • Experience using Zendesk and Ring Central is considered an asset • Exceptional verbal and written skills in English • Exceptional attention to detail • Communication and interpersonal skills • Time management skills • Ability to learn quickly • Ability to work in a fast-paced environment • Ability to lift and move boxes and packages weighing up to 50 pounds safely
Benefits
• $5,000 annual education allowance • Unlimited Essential Days • 3 weeks vacation • Employee Stock Ownership Plan • Annual discretionary bonus • Free rower • 100% employer-paid benefits
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